Frequent Asked Questions

Soft play provides a fun, engaging environment designed especially for babies, toddlers, and young children. With soft, age-appropriate play eqyuipment, children can climb, crawl, explore, and play at their own pace.

Soft play also encourages gross motor development, coordination, imaginative plau, problem solving, and social interaction, all while giving little ones a play expereince designed with their age and abilities in mind.

Our white bounce houses were intentionally selected to complement our modern, luxe style while giving families the flexibility to create a look that fits almost any celebration. Their neutral design pairs beautifully with a variety of themes, color palettes, balloons, and personalized details.

From simple and elegant to bright and colorful, our white bounce houses provide the perfect blank canvas to make your celebration uniquely yours.

We accept most major credit cards and debit cards, ACH/bank transfers, and Zelle. Available payment options will be provided with your booking invoice.

Payment plans are also available upon request for eligible bookings.

Yes. A 50% deposit is required to reserve your event date officially. Your date is not secured until the deposit and signed rental agreement have been received.

The remaining balance is due before your event according to the payment schedule provided with your booking. Flexible payment arrangements may be available upon request; however, the full balance must be paid 7 days before the event date. 

All deposits and payments are subject to cancellation and rescheduling terms outlined in your rental agreement.

Delivery is complimentary within the first 15 miles of our service area. Locations beyond 15 miles are subject to a travel fee of $1.25 per mile, including all delivery and pickup trips, with a $50 minimum travel fee. 

Additional fees may include:

• Stair access setups may incur an additional $50 handling fee
• Water Slide Rentals: $125 required cleaning fee
• Additional fees may apply for special setup requirements or accommodations. 

Please notify us in advance of any stairs, elevators, long walking distances, limited parking, or other conditions that may affect delivery setup. Additional charges resulting from previously undisclosed access or setup conditions may be invoiced separately and are due upon receipt. 

Applicable sales tax is additional. All applicable fees will be clearly outlined in your proposal before booking. 

Larger equipment orders, extended-distance deliveries, or locations with special access requirements may require a custom delivery and pickup quote. Any applicable transportation fee will be clearly outlined in your proposal before booking. 

Our team typically arrives 2-3 hours before your scheduled rental start time to allow adequate time for delivery, setup, cleaning, and final preparation. Setup time may vary depending on the size and complexity of your rental. 

Clients are responsible for ensuring that the setup is cleared, accessible, and ready for our team upon our team's arrival. Please notify us in advance of any stairs, elevators, long walking distances, limited parking, narrow entrances, gated access, or other conditions that may affect delivery and setup. 

We will begin the breakdown at the scheduled end time listed in your rental agreement, so please plan your event timeline accordingly.

All rental equipment is thoroughly cleaned and sanitized before and after each event using products appropriate for our equipment and little ones.

Our standard cleaning includes routine sanitizing and removal of normal dirt and debris. Equipment is also inspected and given a final wipe-down as needed during setup before your event begins.

Additional cleaning or damage charges may apply for excessive messes, stains, prohibited substances, or damage beyond normal rental use. These charges may include the cost of additional cleaning, repair, or replacement when necessary.

Because your event date and rental equipment are reserved specifically for you, all deposits and payments are non-refundable.

We understand that plans can change. Clients may request one reschedule at no additional charge when notice is provided at least 7 days before the event, subject to availability. The new event date must take place within 90 days of the original event date.

Rescheduling requests made less than 7 days before the event may be subject to a $50 rebooking fee

Custom or personalized items, supplies, decor, and other materials purchased specifically for your event are non-refundable and cannot be credited toward a refund.

For outdoor events affected by inclement weather, clients must contact us at least 25 hours before the scheduled event to discuss rescheduling options. We do not set up equipment when weather or site conditions are deemed unsafe.

Venue restrictions, denied access, missing permits, or venue insurance/COI requirements are the client's responsibility and do not qualify for a refund. Clients should confirm all venue requirements before booking.

Complete cancellation and rescheduling terms are provided in the rental agreement. 

Our soft play experiences are designed for babies, toddlers, and young children ages 6 months to 5 years old. 

For the safety of our younger guests and protection of the equipment, children over the age of 5 are not permitted on the soft play equipment.

Children should always be supervised by a responsible adult while using the play area.

For the safety of our little guests and to help protect our equipment:

• Socks are required at all times for children and adults entering the soft pay area. 
• No shoes are permitted on mats or soft play equipment 
• No food, drinks, gum, candy, or sharp objects are permitted inside the play area. 
• No face paint, slime, silly string, confetti, markers, paint, or other staining materials may come in contact with the equipment.
• Children must remain actively supervised by a responsible adult.
• Soft play equipment is reserved for children ages 5 and under. 
• All posted safety rules and instructions from the Play & Safety Concierge must be followed. 

We proudly serve Gwinnett County and surrounding areas, with travel to additional locations throughout Georgia available depending on distance and availability.

The first 15 miles from our location are included. Locations beyond 15 miles are subject to a travel fee of $1.25 per mile, including all delivery and pickup trips, with a $50 minimum travel fee. 

For events outside our primary service area, please submit an inquiry with your event address so we can confirm availability and calculate any applicable travel fees.

Larger equipment orders, extended-distance deliveries, or locations with special access requirements may require a custom delivery and pickup quote. Any applicable transportation fee will be clearly outlined in your proposal before booking. 

We recommend booking your event at least 4 to 6 weeks in advance, especially for weekends and customized setups.

However, we're happy to accommodate last-minute bookings when availability allows. 

Please note that submitting an inquiry or receiving a proposal does not reserve your event date. Your date is secured only after the required 50% deposit and signed rental agreement are received. 

Yes! We offer a variety of customization options to help coordinate your play expereince with your event theme or color palette.

Depending on your selected package, customization options may include:

• Personalized names or short phrases
• Themed vinyl designs
• Custom ball pit colors
• Coordinating soft play colors and equipment
• Balloon styling
• Additionalthemed or specialty enhancements

Some personalization may already be included with your selected package, while additional or upgraded customization may require an additional fee.

Customization is subject to equipment availability, design feasibilty, and adequate preparation time. We recommend shaing your theme, inspiration photos, and preferred colors when submitting your inquiry. 

Once we receive your inquiry, we'll review your event date, location, selected experience, and customization requests to confirm availability and determine the best options for your event.

If we're available, you'll receive a customized proposal with your selected services, applicable fees, and booking details.

Your event date is not reserved by submitting an inquiry or receiving a proposal. Dates are booked on a first-come, first-served basis. 

To officially secure your event date, you must:

• Approve your selected services
• Sign the rental agreement
• Pay the required 50% deposit

Once those steps are completed, your event is officially booked!

Any remaining balance and applicable deadlines will be outlined in your booking documents

Most of our rental experiences include up to 4 hours of playtime. Bumper car rentals include up to 3 hours, unless otherwise stated in your proposal.

Your rental time begins at the scheduled event start time and ends at the agreed- upon end time. Setup and breakdown time are not included in your rental/playtime.

Additional rental time may be available for $50 per additional hour, subject to availability, and must be requested in advance. 

Breakdown begins at the scheduled end time, so please plan your event timeline accordingly. 

Space requirements vary depending on the package and equipment selected. Clients are responsible for confirming that their venue or event space can safely accommodate the booked setup.

As a general guide:

• Luxe Play Arena™: requires at least 13 x 13 ft of clear, level space.
• Bumper Car Arena: requires at least 13ft x 13ft of clear, level space.
• Bounce Houses: space requirements vary by inflatable. Please allow additional clearance around the unit for safe setup and operation.
• Indoor Events: adequate ceiling height, doorway clearance, and a clear path to the setup area are required.

If you're unsure whether your space will work, please provide measurements and/ or photos of the setup area before booking so we can help determine whether your selected equipment will fit.

Insufficient space or undisclosed venue restrictions may prevent setup and do not qualify for a refund.

Our soft play equipment, bounce houses, and water slide must be set up on a flat, level, clean, and safe surface.

Acceptable surfaces may include:

• Indoor hard flooring
• Concrete or pavement
• Flat, well-maintained grass

We do not set up on dirt, sand, mulch, gravel, muddy or patchy grass, steep inclines, or other surfaces that may damage the equipment or create a safety hazard. 

For outdoor setups, the client is responsible for ensuring that the area is clear of debris, pet waste, sprinkler heads, and other hazards before our arrival. Any underground utilities or irrigation systems should be properly identified when applicable.

Final setup approval is at the direction of Angel Baby Luxe Soft Play LLC. If the setup area is unsafe, unsuitable, or differs from what was disclosed before the event, we may be unable to install some or all of the equipment, and payments will remain non-refundable. 

Yes, park setups may be available, provided the location permits our equipment and all requirements are confirmed before booking.

Clients are responsible for contacting the park, city, or county to determine whether permits, reservations, vendor approval, or liability insurance/COI documentation are required for selected equipment.

Any required approvals must be obtained before booking. Angel Baby Luxe LLC cannot guarantee that we can meet a venue's specific insurance, COI, or vendor requirements.

For park events:

• The setup area must be flat, level, clean, and accessible for unloading.
• Bounce houses and water slides require an appropriate power source. If power is unavailable, a generator may be required. 
• Shade is strongly recommended for war,-weather outdoor events.
• All park rules and restrictions must be followed.

If a park or venue denies setup because of missing permits, insufficient approvals, insurance/COI requirements, prohibited equipment, or other venue restrictions, payments are non-refundable. When possible, we may offer the option to transfer the booking to an approved alternative location, subject to availability and your rental agreement terms.