Welcome To Angel Baby Luxe Soft Play LLC- We Deliver The Party To You!!
Frequent Asked Questions
Please reach us at Angelbabyluxellc@gmail.com or call us directly if you cannot find an answer to your question.
Soft play is an exciting and safe way for children to explore and play. It is designed with safety features and soft durable materials that cushions falls and reduce the risk of injury, providing parents with peace of mind, knowing that their children are in a safe and secure environment.
Soft play also helps improve children's growth development not only physically but cognitively and socially while also promoting creative thinking, problem solving, and teamwork skills.
We accept most major credit cards (i.e., Visa, Mastercard, American Express, and Discover). We also accept Zelle, Venmo, and CashApp
Yes, we require a 50% deposit to hold your booking reservation. The remaining balance is due 7 days before your event
Travel within 15 miles from your delivery location is free. You will be charged a mileage fee of $0.60 per additional mile. This distance/rate is for a roundtrip. The cost incurred for travel and delivery of this rental is to be paid by the Renter. This may include but not limited to parking, valet, tolls, etc.
We will arrive approximately 2 to 3 hours before your rental period start time to set up depending on the size of the package. Any delivery restrictions must be provided to Angel Baby Soft Play LLC before the delivery date, such as but not limited to lack of parking, stairs, narrow, doorways, etc. Failure to do so may result in Angel Baby Soft Play LLC being unable to deliver.
Per the Rental Agreement signed at the time of booking the Renter will be charged for a cleaning and repair fee of $200 if our equipment is collected in a dirty state. If our equipment is damaged beyond repair, lost, stolen or you refuse to give us back our equipment after your rental period expires, you agree to pay for replacement of our equipment. Please refer to Angel Baby Luxe Soft Play LLC Rental Agreement
We clean all of our equipment thoroughly before and after every event and one last wipe down before the event starts. We clean and sanitize our equipment with disinfectant antibacterial product that is safe and kid friendly. All pitballs are always cleaned sanitized before use.
A 24-hour notification of cancellation is required (except due to weather conditions). The 50% deposit is non-refundable but may be applied towards the cost of another party if held within 30 days of the original party date. If you choose to cancel our services for any reason, your deposit will be forfeited. The costs of add-on items are non-refundable.
Babies and toddlers specifically 6months to 5 years old). There’s no age limit for our ball pits
We deliver to all of Gwinnett County residents and the surrounding cities, and most of middle Georgia
We advise clients to book their events at least 4 to 6 weeks In advance. However, don’t be hesitant if your event is a few days away, we will be happy to check our availability for you!
All rental packages are up to 4 hours except for the bumper car rental which is up to 3 hours. $50/hour for additional time
Our soft play areas are very versatile. We can make them as big or small as it need to be. Once you’ve submitted your inquiry form, we will help you choose the most suitable package for the space that you have for set-up. Our bumper car arena requires at least 11x11ft for set-up. It is the renter’s responsibility to ensure there is enough space for the package they have booked. A refund will not be given if there is not adequate space for the package booked.
Our soft play equipment and bounce houses must be operated over a smooth and compatible surface, must be flat and leveled, such as concrete or other hard surfaces. We will only set up soft play equipment on grass if flat and leveled. We will not set-up on patchy grass, dirt, sand, mulch, gravel, uneven or inclined surfaces that can damage the equipment or become a hazard for users. It is the lessee’s responsibility to tell us where the equipment is to be setup. You agree to check the site measurements for the required package(s), ensures that there will be adequate space surrounding the equipment, and ensure that there is a clear pathway to the setup area before Angel Baby Luxe Soft Play LLC arrives. You agree to have any underground utility lines marked prior. Angel Baby Luxe Soft Play LLC is not
responsible for striking or damaging any underground utility lines/devices (including but not limited to electrical, plumbing, sprinkler, etc.,). If sufficient space is not available at the event site for the equipment ordered, or Angel Baby Luxe Soft Play LLC deems it unsafe for participants to operate our equipment, our soft play equipment and bounce house will NOT be setup. You will not still be charged for them, forfeiting any refund. If you have any setup questions or concerns, you must notify us before your event date.
For park set-ups, the city will often require you to obtain a special permit. It is the renter‘s responsibility to obtain the correct permits and permissions for desired location. Your permit or proof of booking your space is required 7 days before the event. If you do not secure the correct permissions unfortunately we are unable to set up when we arrive no refunds will be issued.
This website uses cookies.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.
