Frequent Asked Questions

Soft play is an exciting and safe way for children to explore and play. It is designed with safety features and soft durable materials that cushions falls and reduce the risk of injury, providing parents with peace of mind, knowing that their children are in a safe and secure environment. 

Soft play also helps improve children's growth development not only physically but cognitively and socially while also promoting creative thinking, problem solving, and teamwork skills.

We accept most major credit cards (i.e., Visa, Mastercard, American Express, and Discover). We also accept Zelle, Venmo, and CashApp

A $50 non-refundable booking reservation deposit is required at the time of booking.. This deposit is not refundable under any circumstances. However, it may be transferred to a rescheduled event if notice is given at least 7 days in advance.

• The next payment is due within 7 days of booking, you must make one of the following payments:

1. Full Payment - Pay the remaining balance in full
2. 50% Payment - Pay at least 50% of the total rental cost
3. Payment Plan Agreement - Set up structured payment plan with agreed-upon installment dates

• If no payment is made within 7 days of booking, your event date may be canceled without refund of the $50 deposit
• Final balance is due 7 days before the event date
• If your event is booked less than 7 days in advance, full payment is required at the time of booking
• You may reschedule once if requested at least 7 days before the event
• The $50 deposit will transfer to your new date within 90 days, pending availability.
• If you reschedule less than 7 days before the event, a $50 rebooking fee may apply
• If your next payment is not received within 7 days of booking, your reservation may be canceled without a refund
• If your final balance is not paid by the due date (7 days before the event), your booking may be canceled, and payments are nonrefundable
• A $25 per day late fee may apply if the balance is overdue but the event is still scheduled
• Your booking is not confirmed until the $50 deposit is received

The first 15 miles of our location is free. If your event is located beyond 15 miles there is a mileage fee of $0.60 per mile (round trip).

For Example: If your event is 20 miles away, that's 5 extra miles over the free limit.

• 5 miles x 2 (round trip) = 10 miles charged
• 10 miles x $0.60= $6 additional delivery fee

If your venue requires valet or paid parking, the customer is responsible for covering the full cost of parking for our setup team. If no free or designated parking is available nearby, parking fees will be added to the final invoice. If toll roads are required to reach event location, toll charges will be added to your invoice. We will notify you of any toll charges before finalizing your booking

If your event is in a building with an elevator, there is no additional charge to set up. If stairs are required for access, a $25 per flight of stairs fee applies. If multiple flights of stairs are involved, please discuss with us before booking to ensure proper accommodations 

• If our team cannot unload equipment close to the setup area, extra labor charges may apply. Factors like long hallways, uneven terrain, or setups far from parking may require additional setup time and resources
• If delivery cannot be completed due to lack of access or undisclosed setup challenges the booking may be canceled without a refund
• Any applicable delivery fees will be calculated and added to your invoice before finalizing your booking
• You will receive a breakdown of any additional fees (mileage, tolls, stairs, parking, etc. before payment. 

We will arrive approximately 2 to 3 hours before your rental period start time to set up depending on the size of the package. Any delivery restrictions must be provided to Angel Baby Soft Play LLC before the delivery date, such as but not limited to lack of parking, stairs, narrow, doorways, etc. Failure to do so may result in Angel Baby Soft Play LLC being unable to deliver.

A mandatory, non-refundable cleaning fee applies to all rentals 

- $50 (Indoor Events) 

- $75 (Outdoor or High-Risk Events)

This fee covers routine sanitization, minor dirt removal, and disinfecting of all soft play equipment after use.

Excessive Cleaning & Damage Fees

Excessive food spills, sticky residues, or mud: +$25 - $50

Stains from paint, slime, marker, or heavy dirt: +$75 - $150

Permanent damage requiring repairs or replacement: Full cost of damaged equipment

We clean all of our equipment thoroughly before and after every event and one last wipe down before the event starts. We clean and sanitize our equipment with disinfectant antibacterial product that is safe and kid friendly. All pitballs are always cleaned sanitized before use. 

• 14+ Days Before Event - Full refund minus a $50 non-refundable booking fee OR a full credit towards a future booking (within 90 days).
• 7 -13  Days Before Event - 50% refund OR the option to reschedule within 60 days (subject to availability).
• Less Than 7 Days Before Event - No refunds, but you may reschedule for a $50 rebooking fee within 60 days.

If equipment, supplies, or custom decor have already been purchased for your event, these cost are non-refundable, even if you cancel

• Customers may pick up purchased items (if applicable) or apply them to a rescheduled event within 90 days.
• If cancellation occurs within 7 days of the event, no refund or credit will be issued for pre-purchased supplies

If inclement weather is forecasted, we allow one free reschedule within 90 days of the original event date.

• Customers must notify us at least 24 hours in advance to reschedule
• If we arrive for setup and cannot proceed due to weather, the full payment is non-refundable

We do not set up in extreme weather conditions, including heavy rain, strong winds, or unsafe temperatures.

• Free rescheduling is allowed if requested at least 7 days before event
• If rescheduling less than 7 days before, a $50 rebooking fee applies
• Rescheduled events must take place within 60 - 90 days of the original booking date. 

Babies and toddlers specifically 6 months to 5 years old

We deliver to all of Gwinnett County residents  and the surrounding cities, and most of middle Georgia

We advise clients to book their events at least 4 to 6 weeks in advance. However, don’t be hesitant if your event is a few days away, we will be happy to check our availability for you!

All rental packages are up to 4 hours except for the bumper car rental which is up to 3 hours based on the agreed-upon contract time. 

For example: If your event is scheduled from 1:00 - 4:00 p.m., that is a 3-hour rental within the 4 hour maximum allowance. Customers must confirm their desired playtime duration at the time of booking.

• Setups begin at least 2 to 3 hours prior to party
• We will begin breakdown at the party's scheduled end time, as stated in the contract. 
• Our team requires at least 1 hour after the event ends for breakdown and removal of equipment
• If you need more than 4 hours, additional time is available at a rate of $50 per extra hour (subject to availability)
• Extended time must be requested in advance to ensure proper scheduling

The space required depends on the size of the setup you book. Here are our recommended dimensions:

• Small Setup (Best for 4 - 6 Kids): Requires at least 10ft x 10ft (100 sq. ft.) 
• Medium Setup (Best for 6 to 10 Kids): 12ft x !2ft to 15ft x 15ft (144 -225 sq. ft)
• Large Setup (Best for 10 - 15 Kids): 15 ft x 15 ft to 20 ft x 20 ft (225 - 400 sq. ft.)
• Custom/Premium Setup (Best for 15+ Kids): 20ft x 20 ft+ (400+ sq. ft.)

Each setup includes various soft play elements such as ball pits, tunnels, slides, and climbing blocks based on the package selected.  

• Our smallest bounce house requires at least 12ft x 12ft of flat space for safe setup. For indoor setups, make sure there is at least 8 feet of ceiling clearance 
• Our bumper car arena requires at least 13ft x 13ft  for set-up. 

It is the renter’s responsibility to ensure there is enough space for the package they have booked. A refund will not be given if there is not adequate space for the package booked.

Our soft play equipment and bounce houses must be operated over a smooth and compatible surface, must be flat and leveled, such as concrete or other hard surfaces. 

• We will only set up soft play equipment on grass if flat and leveled. We will not set-up on patchy grass, dirt, sand, mulch, gravel, uneven or inclined surfaces that can damage the equipment or become a hazard for users. 
• It is the lessee’s responsibility to tell us where the equipment is to be setup. You agree to check the site measurements for the required package(s), ensures that there will be adequate space surrounding the equipment, and ensure that there is a clear pathway to the setup area before Angel Baby Luxe Soft Play LLC arrives. You agree to have any underground utility lines marked prior. 
• Angel Baby Luxe Soft Play LLC is not responsible for striking or damaging any underground utility lines/devices (including but not limited to electrical, plumbing, sprinkler, etc.,). 
• If sufficient space is not available at the event site for the equipment ordered, or Angel Baby Luxe Soft Play LLC deems it unsafe for participants to operate our soft play equipment and bounce house will NOT be setup. You will not still be charged for them, forfeiting any refund. If you have any setup questions or concerns, you must notify us before your event date.

For park set-ups, the city will often require you to obtain a special permit. It is the renter‘s responsibility to obtain the correct permits and permissions for desired location. Your permit or proof of booking your space is required 7 days before the event. If you do not secure the correct permissions unfortunately we are unable to set up when we arrive no refunds will be issued. 

• Soft play setups do not require power, but if a white bounce house or arena is included, a power source is needed. If no power source is available at the park, the renter must rent a generator or request one from us (additional fee applies).
• We recommend setting up in a shaded area to prevent equipment from overheating. If no shade is available, we suggest bringing tent or canopy or request one from us for coverage. (additional fee applies). 
• Park setups must be booked at least 2 weeks in advance to allow time for permits and logistics. 
• If the park denies setup due to lack of permit or restrictions, a 50% cancellation fee applies
• Adult supervision is required at all times for soft play, bounce house, and arena.
• Clients are responsible for ensuring that all park rules and safety guidelines are followed
• We are not responsible for accidents, injuries, or park-related issues

To ensure a smooth event, please confirm park permit requirements, power access, and unloading logistics before booking